Privacy Policy

Last updated: 2025

NZPS NZ Parcel Services ("NZPS", "we", "us") respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you request a quote, book a delivery, or contact us, we may collect your name, email address, phone number, pickup and delivery addresses, and details about your shipment. Delivery bookings and tracking are managed through our delivery platform provider.

How we use your information

• To provide quotes and carry out pickup and delivery services
• To communicate with you about your bookings and enquiries
• To improve our services and customer experience

Sharing

We do not sell your personal information. We share it only with service providers who help us operate (for example, our delivery management platform) and where required by law.

Storage and security

We take reasonable steps to protect the personal information we hold from loss, misuse, and unauthorised access or disclosure.

Your rights

You may request access to, or correction of, the personal information we hold about you at any time.

Contact

For any privacy questions or requests, contact us at customer@nzparcelservices.co.nz or call 0800 69 72 72.